What our Customers say...
Thank you for coming at my time of need.When I came home from work after the rain storm to find find 2 inches of water in my basement I panicked. After calling my agent Team SERVPRO FOSDICK was highly recommended . The quick and friendly technicians were right there to help me.I would recommend them highly. Thank you SERVPRO!
Kurt Minson has been a blessing to have as a rep for SERVPRO. He always has a positive attitude, and is very knowledgeable about SERVPRO and how their process works to make people whole again. Kurt takes a genuine interest in people and their questions, and is always able to answer them in a way that is educating and letting you know things would be taken care of properly. A real joy to talk with.
The folks at SERVPRO Team Fosdick/S.E. Cuyahoga County are awesome, but one person on the team that has really stood out to me is Mr. Kurt Minson! Kurt is a very sincere, authentic, and interesting person who has a very calming demeanor that can only help when someone is in need of the SERVPRO team! We all hope that we will never have an emergency that requires a quick response, but I have no doubt that when called on, Team Fosdick and Kurt will come through in a big way!
Kurt is a true professional in every sense of the word! He carefully explained everything and put it in simple terms that made it easy to understand. High integrity all around. A++++++
SERVPRO came out to assess and take care of an issue with our fireplace where we had soot and grime all over our walls. They were very friendly and quickly took care of the problem! I’d recommend this company to anyone dealing with any restoration needs!
SERVPRO has been a lifesaver for a remediation project we needed. Fast, prompt and professional. Actual costs were in line with the quote we were given and there were no surprises. Kurt Minson was our SERVPRO representative and he meshed nicely with our insurance company and adjuster, saving us a lot of out of pocket costs. Bill and Cindy, Chagrin Falls
Dennis and everyone at SERVPRO kept the whole process smooth and professional. Scheduling service was easy and they kept me updated about arrival times. I had two homes that needed carpet cleaned. The carpet was old and had deep stains on them. they put in a lot of hard work and made them look fantastic! I would definitely recommend them to anyone. I will definitely use them again!!
After our rental dwelling flooded the initial company that came out did a terrible job. We called SERVPRO of Cuyahoga County to come out and they made everything right. Highly recommend them!
Chris was entirely helpful, giving me confidence to proceed.
The estimate was warmly received, and speaks well of your promise to make it "as if it never even happened."
Seriously, Chris made all the difference. Before he came, I was flailing in every possible direction. With his experienced and knowledgeable visit, all that became entirely manageable. What could be more helpful than that?
Thank you, Serve Pro, sincerely. Thank you, Chris, in particular, for making me get back in charge of my home!
We recently had a devastating flood in our basement of sewage water and SERVPRO came to our rescue! Removed damaged items for disposal and also undamaged items. They removed damaged paneling and insulation; cleaned and disinfected affected areas. They were wonderful and more than I could have asked for. I don't think service can get any better than SERVPRO. They totally and completely ROCK!!!
I HIGHLY recommend SERVPRO team Fosdick!!!
Thanks for your great service. We have been very satisfied!
Crew did a great job and were very polite.
Chris and his staff were professional, courteous, and thorough. They completed the job sooner than expected. Every aspect was explained in detail, and Chris was in constant contact to make sure there were no issues.
Good job! Despite being super busy, they worked me in.
Dean did a great job with clean up after our basement flooded. He made a a stressful event a lot easier on us. We would highly recommend SERVPRO!
At the completion of a Call Center referred loss, in which the customer's email address was obtained, a follow up survey is mailed to the customer by the SERVPRO National Call Center.
Here is a wonderful survey SERVPRO of Southern Cuyahoga County received:
What is the primary reason for the score you gave?
Fast and through completion of their work and helpful advice. Great service.
How likely is it that you would recommend SERVPRO to a friend or colleague?
Our Field Technicians make all the difference! Thank you to our customer!!
Deb and her team were professional, efficient, and well experienced. Deb was particularly good and additionally compassionate, knowledgeable, and supportive through a traumatic time. A valuable asset to SERVPRO.
Buffy, Kris, and Derek were wonderful. My office flooded and they had the job done in 3 days. They worked quickly and as quietly during business hours to get the job done. Very respectful to our customers and employees. Very impressed. Will definitely use them again.
We called Kelly at 6:00pm and she had a crew here by 8:00pm. She was here to oversee the job until 1:30am and showed up the next day to check the progress. Very impressed with the work and the service provided by the whole staff that was involved(Buffy, Kris, Derek, Aaron, and Kelly).
No complaints whatsoever fantastic job! Triple thumbs up!!
Deb Williams was outstanding though out our job and did what was necessary to make sure things were done right with her crew.
I wouldn't change anything about this SERVPRO they did a wonderful job
What a crew, I am thoroughly satisfied. Thank you all! There truly are not enough ways to compliment this wonderful group of SERVPRO employees. Debbie Williams is TOP SHELF! Everyone (Robert, Kris and Nina) worked tirelessly and professional.
Great job. Great team. Especially the project lead Dennis Fosdick. So far I can only say positive things about SERVPRO!
Would use again!!
Awesome work! They were so good I hired them for work outside of the claim!!
They were amazing. Dennis was incredibly knowledgeable. professional, and efficient. The entire crew was very compassionate and hardworking and worked very hard to complete our job! THANK YOU!
Deb, Danielle, Kelly, Eric, and Jason did a wonderful job!! Thank you so much for everything!
The team did an awesome job! They were very polite and very helpful! Thanks again!
Everything was perfect. Chris, Kris and Dennis were incredibly professional!
Deb, Robert, and Beth did an outstanding job!
Great service, explained everything that needed done. Great communication.
The purpose of this letter is to notify you of the pleasure we had in dealing with this specific crew, during a very stressful and sad event for us and our family. Deb did a thorough job of explaining everything to us, and answering all of our panic ridden questions. Their respect for us and our relatively new home offered us a sense of comfort that was much needed as this. They worked extremely hard, without complaints and very few breaks. They accomplished these tasks with as little added mess as possible, and were extremely efficient.
We can’t reiterate enough, what relief and hope they extended to us. They are wonderful people, with a deep sense of determination to help others. This is our first emergency of this kind, involving our home, and its consequences. We ask that you recognize this team, particularly Deb and Kris, who allowed us to see “light at the end of the tunnel”. At a very dark time in our lives as a homeowner. We can’t say enough grateful and respectful things about them. Thank you for responding to our sudden needs, with such a great dedicated crew! We hope we will never have a need for your services again. Nut they are always welcome to stop by to say HI, and see our reconstructed basement that we can partially contribute to their heartfelt effort.
The workers were terrific and courteous just all around good guys.
Buffy, Bob, and Dan were all great!
I really feel that the team, (Deb, Kris, Derek, Chris), you sent went above and beyond the call of duty, I was led to believe that everything would be good when they left, not only was it good, but the team actually showed real concern for our issues. This in hand is rare in business anymore. I hope this never happens again but if it does I will call your helpful staff.
Derek was totally courteous. Made us feel at ease and confident.
Fantastic response!! Great crew, (Deb, Corey, Derek, Bob, Kris, Chris), and great work. Thank you!
The crew members, (Derek, Kris, and Chris), could not have been more professional than what I experienced. They explained all procedures in simple terms. They were very neat about their work. I would absolutely recommend this company to anyone. I was somewhat challenged in my personal knowledge of the problem that occurred at the water damage. They sensed my situation and reactions and were very calm in re-assuring me that I was “In SERVPRO hands."