Recent Why SERVPRO Posts

Communication is Key in the Restoration Business

1/10/2023 (Permalink)

Stayed in communication and made sure I understood what was happening and if I had any questions, they would answer them! I highly recommend them!”

The above quote was from one of our many clients, and for the sake of anonymity, we’ll call them John. John woke up one morning to find that the line to his freezer had broken and caused water to leak from the kitchen into the unfinished part of the basement. He quickly shut off the water and got in contact with us to cleanup and restore the damaged area. The job itself was straightforward; dry out the area, then repair or restore anything that was damaged. But, when John wrote a five-star review, he chose to harp not on the work itself, but on the COMMUNICATION he received throughout the process. This decision is interesting because it highlights what sets SERVPRO apart from other restoration and construction companies.

There are lots of companies that can do clean up and restoration, and John probably knew that. It’s easy to imagine that when he saw the damage, he googled what companies could mitigate it. SERVPRO came up, of course, but so did many other companies; some organically and some through paid ads. John had options, but he saw our raving reviews and happy customers, and chose to go with SERVPRO, and he’ll be forever happy he did. We kept him in the loop the entire time. He always had the ability to call us with questions or concerns. He always knew what was happening, why it was happening, and about how long it would take. Despite clean up and restoration being an area that John probably had no experience in, he was able to follow the process of his house and his property being restored as if he was a member of the green team doing it.

Don’t choose a company that just does the work because you’re paying them, choose a company that cares enough to help walk you through the entire process of clean up, restoration, and reconstruction. Choose SERVPRO of Cuyahoga South

Female Owned & Family Operated

11/20/2022 (Permalink)

group photo of our management team Our wonderful management team works hard to help us help you!

Over the past few years, there has been a heavy push to support local businesses around the country. At SERVPRO of Cuyahoga South, we love having the ability to work with local businesses to help keep them up and running following a disaster.

Not only do we support local, but we are local! Our SERVPRO franchise is locally owned and operated, developed on the foundation of a family-oriented business. SERVPRO of Cuyahoga South is literally family operated, but also fosters a family-like environment for its employees that translates into how we treat each of our customers.

SERVPRO of Cuyahoga South involves the whole family in operations, but the heart of our franchise comes from our female owner, Michal Fosdick. Michal has created a workspace that empowers her employees and instills passion in them for the care and effort that their jobs entail. We couldn't do what we do without the mindset and culture that Michal and her family have created!