If you have a fire or water emergency, please call us now at (440) 237-0077

To have the optimal experience while using this site, you will need to update your browser. You may want to try one of the following alternatives:

Fire & Water - Cleanup & Restoration

Why Communication is Key in the Restoration Business

1/6/2022 (Permalink)

SERVPRO Person in front of a shelf. Communication is important, so let us restore your property, and we'll keep you in the loop the entire time!

Stayed in communication and made sure I understand what was happening and if I had any questions, they would answer them! I highly recommend them!”

The above quote was from one of our many clients, and for the sake of anonymity, we’ll call them John. John woke up one morning to find that the line to his freezer had broken and caused water to leak from the kitchen into the unfinished part of the basement. He quickly shut off the water and got in contact with us to cleanup and restore the damaged area. The job itself was straightforward; dry out the area, then repair or restore anything that was damaged. But when John wrote a five-star review, he chose to harp not on the work itself, but on the COMMUNICATION he received throughout the process. This decision is interesting because it highlights was sets SERVPRO apart from other restoration and construction companies.

There are lots of companies that can do clean up and restoration, and John probably knew that. It’s easy to imagine that when he saw the damage, he googled what companies could mitigate it. SERVPRO came up, of course, but so did many other companies; some organically and some through paid ads. John had options, but he saw our raving reviews and happy customers, and chose to go with SERVPRO, and he’ll be forever happy he did. We kept him in the loop the entire time. He always had the ability to call us with questions or concerns. He always knew what was happening, why it was happening, and about how long it would take. Despite clean up and restoration being an area that John probably had no experience in, he was able to follow the process of his house and his property being restored as if he was a member of the green team doing it.

Don’t choose a company that just does the work because you’re paying them, choose a company that cares enough to help walk you through the entire process of clean up, restoration, and reconstruction. Choose SERVPRO.   

Other News

View Recent Posts