Team culture starts at the top!
Teamwork requires a mix of interpersonal, problem solving, and communication skills needed for individuals to work together towards a common goal. These skills become even more important when you work with others on a long-term, sustained basis like SERVPRO of Cuyahoga South does.
To serve our customers the best we can we teach how to work constructively as a team and with our clients. To help build a collaborative team environment, we work to develop and practice the following:
- Trust: Be honest; work to eliminate conflicts of interest; avoid talking behind each other’s back; trust teammates (you must trust them before they will trust you); give team members the benefit of the doubt.
- Clarify Roles: Review team member roles frequently; clarify responsibilities when action planning; relate team member expectations to team’s overall purpose; figure out ways to help each other.
- Communicate Openly & Effectively: Work to clear up misunderstandings quickly and accurately; seek to understand all perspectives; err on the side of over communicating; reinforce and recognize team member efforts. Learn to listen well.
- Appreciate Diversity of Ideas: Evaluate a new idea based on its merits; remember that reasonable people can and do differ with one another; avoid remarks that draw negative attention to a person’s unique characteristics; don’t ignore the differences among team members; try to learn as much as you can from others.
- Balance the Team’s Focus: Regularly review and evaluate the effectiveness of team meetings; design individual performance goals that emphasize both results and teamwork; praise individual effort; assign specific team members to monitor task needs and others to monitor relationship needs; hold team celebrations for achieving results.
—Adapted from Belgrad, W., Fisher, K., & Rayner, S. (1995). Tips for Teams: A Ready Reference for Solving Common Team Problems. McGraw-Hill: New York.